Goal : Following extensive collaborative work, Chronopost had created a new “managerial charter” with new values and a set of expected behaviours. The management wanted to deploy and anchor this new model in daily work, on all sites in France, while ensuring that everyone finds meaning in it and uses it with authenticity.
Solution: Roll-out started in February 2020, right before the pandemic. All managers benefited from a complete blended coaching programme called “Develop myself as a Chronopost leader” including collective workshops, a fully customized digital pathway, and individual coaching by certified iNNERSHiP coaches. Considering the pandemic stroke during roll-out, we adjusted some aspects of the programme to be 100% virtual, also including extra support for leaders requiring it.
Results: A new leadership culture was implemented and this change programme was highly appreciated by leaders as it was concrete and practical support through change, based on their respective needs. Participants of the programme became agents of the transformation, leading the way for their teams, trying out new ways of doing things, new routines, new behaviors thanks to the on going support of their coaches along the programme. The quality of the coaching has been highlighted and also the agility iNNERSHiP demonstrated all along the change programme.